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Why Empathy Is Important In Customer Service

Empathy is the ability to understand the feelings of others. However, what does this have to do with customer service? When you think about empathy in customer service, you have to remember that in order to serve a customer effectively, it’s important to understand how they feel about the situation.  Most customers reach out to customer service representatives when they encounter an issue or when they’re upset about something, which makes it more challenging to

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